Support and Client Services

In-house technical support.
In-house developers.
Experienced, professional services.

ShareVision Help Library
An online help site is available to all ShareVision users for self-guided assistance. Just click the "ShareVision Help" link in the upper right hand corner of your browser window when the application is open. 

Technical Support
Our in-house technical support team is knowledgeable and experienced and committed to getting you back on track with minimum interruption to your workflow. Unlimited technical support is available to all customers, however access is limited to the named ShareVision administrator at your organization.

If you are a staff person experiencing an issue please contact your ShareVision administrator. Administrators can contact ShareVision support by telephone or by using our support form which will ensure that we get all the information we need to help you out. Click here to access our online support form.

Support Hours: Monday-Friday
6:00 am - 5:00 pm Pacific time
9:00 am - 8:00 pm Eastern time
Phone: 1.866.971.4325 ext. 1

Talk to a Product Expert
ShareVision Product Experts can save you time and expense on setting up your site. They bring technical knowledge and industry experience that can help you make informed decisions about development. 
Get advice from a Product Expert on best practices, on your next steps, when you're unsure about the best way to accomplish something, or when you're looking for the most cost-effective solutions to specialized data management requirements, like custom reports, feature adaptations, implementing workflows to automate manual tasks, or custom development of add-on pages, page modules, or satellite portals. In-house developers are available for all your technical service needs. 

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Guided Deployment
If you'd like a ShareVision project manager to guide your team through deployment.
Our Guided Deployment service will pair you with a ShareVision Product Expert who can assist you with strategic planning, oversee deployment tasks, help you manage your deployment timeline, offer time-saving best practices tips and cost-effective site development solutions, and more.

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Webinars and on-site training is available for administrators and staff.