Our online knowledge base is available to all ShareVision administrators for self-guided assistance. There is a separate knowledge base for ShareVision versions 3.x and 4. Choose the link above to the knowledge base for your version.
If you are a staff person experiencing an issue please contact your ShareVision administrator. Administrators can contact ShareVision support by telephone or by using our support portal which includes a searchable knowledge base. Click the link above to log on to our online support portal and fill out a support request and one of our helpful support team members will get right back to you.
Support Hours: Monday-Friday
6:00 am - 5:00 pm Pacific time
9:00 am - 8:00 pm Eastern time
Get advice from a Product Expert on best practices, on your next steps, when you're unsure about the best way to accomplish something, or when you're looking for the most cost-effective solutions to specialized data management requirements, like custom reports, feature adaptations, implementing workflows to automate manual tasks, or custom development of add-on pages, page modules, or satellite portals. In-house developers are available for all your technical service needs.
Once a month we hold a live webinar showing you the latest tips and tricks and giving you the opportunity to pose questions to one of our product experts.
These sessions are held on the second Thursday of each month and are free to all existing customers. Registrants can indicate that they cannot attend the session but would like to be emailed a link to the recording.
REGISTER FOR NEXT MONTH'S Session
Our Guided Deployment service will pair you with a ShareVision Product Expert who can assist you with strategic planning, oversee deployment tasks, help you manage your deployment timeline, offer time-saving best practices tips and cost-effective site development solutions, and more. This is a great way for Essentials customers to get up and running quickly!
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