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Support and Client Services

In-house technical support.
In-house developers.
Experienced, professional services.

ShareVision Knowledge Base
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An online knowledge base is available to all ShareVision administrators for self-guided assistance. 

Technical Support
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Our in-house technical support team is knowledgeable and experienced and committed to getting you back on track with minimum interruption to your workflow. Unlimited technical support is available to all customers, however access is limited to the named ShareVision administrator at your organization.

If you are a staff person experiencing an issue please contact your ShareVision administrator. Administrators can contact ShareVision support by telephone or by using our support portal which includes a searchable knowledge base. Click the link above to log on to our online support portal and fill out a support request and one of our helpful support team members will get right back to you.

Support Hours: Monday-Friday
6:00 am - 5:00 pm Pacific time
9:00 am - 8:00 pm Eastern time
Phone: 1-866-971-4325

Talk to a Product Expert
ShareVision Product Experts can save you time and expense on setting up your site. They bring technical knowledge and industry experience that can help you make informed decisions about development. 
Get advice from a Product Expert on best practices, on your next steps, when you're unsure about the best way to accomplish something, or when you're looking for the most cost-effective solutions to specialized data management requirements, like custom reports, feature adaptations, implementing workflows to automate manual tasks, or custom development of add-on pages, page modules, or satellite portals. In-house developers are available for all your technical service needs. 

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Getting More From ShareVision

Once a month we hold a live webinar showing you the latest tips and tricks and giving you the opportunity to pose questions to one of our product experts.
These sessions are held on the second Thursday of each month and are free to all existing customers. Registrants can indicate that they cannot attend the session but would like to be emailed a link to the recording. 



Guided Deployment
If you'd like a ShareVision project manager to guide your team through deployment.
Our Guided Deployment service will pair you with a ShareVision Product Expert who can assist you with strategic planning, oversee deployment tasks, help you manage your deployment timeline, offer time-saving best practices tips and cost-effective site development solutions, and more. This is a great way for Essentials customers to get up and running quickly!

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Webinars and on-site training is available for administrators and staff.